April news

Everything is back up and running with all agencies desperately trying to build back up and cope with the huge number of enquiries. I won’t tell you who but one agency I visited this month had 98 people on hold for an average of 24minutes and that was apparently very good compared to recent numbers!

Travel agents are flat out looking after customers with old bookings that they can finally lock in and travel on and also lots of fresh enquiries. The problem now is clearly lack of staff selling plus a lack of staff in back-office for loading, marketing, website, etc.

I have a couple of great clients that I am representing, both NZ but at opposite ends of the country:

https://www.footprintswaipoua.co.nz/ are a well-established company who have expended with https://maneafootprints.co.nz/ which is an awesome cultural experience highlighting the first Māori people to arrive in NZ

Then there is www.altitudetours.co.nz who offer award winning small group tours from Queenstown. It is all about small groups now! Milford, Wineries or even a Heli-Gin tour! If that is not good enough for you then perhaps you need  https://www.blackzqn.com/ bespoke private tours

I also attended the recent ‘Australia on Tour’ representing South Australia. This was a great tour compromising of Glasgow, Manchester, Chester, and Birmingham updating agents on all things South Australian. Really good to see everyone and see how each company is coping with the bounce back from Covid and the opening of doors/countries.

It is great to be back and out seeing all the agents and product teams again. So many great people back doing what they love but they need all the help they can get right now.

keith@tailormaderepresentation.com or phone +44 77699 71217

Keith Marsh

Tailor Made Representation – Helping you connect.